Privacy policy

Santier operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). We are committed to protecting your personal information and your privacy.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to how we collect, use, and disclose personal information.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy.

Information We Collect

We may collect and process the following types of personal information, depending on how you interact with our Services, where you live, and as permitted by applicable law:

  • Contact Information: name, email address, phone number, billing and shipping addresses.

  • Payment Information: payment method, credit or debit card details, billing information, and transaction history.

  • Account Information: username, password, security details, preferences, and saved items.

  • Purchase & Order Details: items you view, add to your cart or wishlist, purchase, return, or exchange.

  • Device & Usage Information: IP address, browser type, operating system, and interactions with our website.

  • Communications: messages you send to us, such as customer support requests.

How We Use Your Information

We use the personal information we collect to:

  • Process and deliver your orders, including payments, shipping, returns, and exchanges.

  • Provide and improve our Services, including customizing your shopping experience and recommending products.

  • Communicate with you, such as sending order confirmations, updates, and responding to your inquiries.

  • Marketing and promotions, including email, SMS, and online advertising (you can opt out at any time).

  • Ensure security and prevent fraud, and to comply with legal obligations.

Sharing Your Information

We may share your information with:

  • Shopify – our e-commerce platform provider, which hosts our store and processes payments. Shopify may also use your data to provide and improve their services. You can learn more in the Shopify Privacy Policy.

  • Service Providers – including payment processors, shipping and delivery partners, IT support, and analytics providers.

  • Business & Marketing Partners – to help us provide offers and promotions. Depending on your location, you may have the right to opt out of targeted advertising.

  • Legal and Compliance Purposes – if required by law or to protect our rights, property, or safety.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access / Know: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update your personal information.

  • Deletion: Request that we delete your personal information, subject to legal requirements.

  • Data Portability: Request a copy of your personal information in a portable format.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.

  • Opt-Out of Targeted Advertising: Depending on your province, you may have the right to opt out of certain data uses, including targeted advertising.

We may need to verify your identity before processing requests.

Data Retention & Security

We retain your personal information as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. While we take appropriate measures to protect your data, no security system is completely secure. We encourage you not to share sensitive account credentials with others.

International Data Transfers

Our Services are powered by Shopify. Information you provide may be transferred, stored, and processed outside of Canada, including in the United States and other jurisdictions. When we transfer your data, we take steps to ensure it is protected in accordance with applicable privacy laws.

Children’s Privacy

Our Services are not directed to individuals under the age of majority in your province or territory. We do not knowingly collect or share personal information from children under this age. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the “Last updated” date above and post the revised version on our website.

Contact Us

If you have any questions or requests about this Privacy Policy or how we handle your personal information, you can contact us at:

📧 Info@santiermode.com